Abstract

Street-level bureaucracy theory demonstrates the importance of public service in policy implementation. In emergency recovery settings in low-income countries, national frontline workers remain the key source of support to affected populations as they rebuild their communities, using discretion in service delivery and monitoring policy outcomes. They can efficaciously ensure enforcement of new national policies upholding the rights of affected persons. This paper examines survey-data collected from 160 Liberian social workers working during the 2014/15 Ebola recovery. A statistical analysis reveals key relationships between policy knowledge of these workers, their experience, and policy implementation outcomes supporting Ebola-affected populations.